48 Hoorass Dia

4

About Us

We are a dynamic company and versatile dedicated to developing solutions in Telemedicine, Tele-assistance, Special Assistance, and Travel Assistance tailored to the needs of our customers.

Our Infrastructure

Own information system that supports the provision of services and operations of any type of assistance.

Free landlines (numbers) around the world, emails, mobile application (App) and chats such as WhatsApp and Skype, attended by a qualified and multilingual person.

Contact centers that operate simultaneously and as a mirror system between Colombia and Florida, USA.

Certified Quality

Contact centers, certified with ISO 9001 version 2015, quality management system, in response to the strict standards approved by the firm ICONTEC INTERNACIONAL, with a registration number of CO-SCCER309133

Support Platform

  • Own system of information which supports the provision of the services and operations of any type of assistance.
  • Review in real-time and in-line
  • Statistical information and indicators
  • Generation of transparency in risk management

We have a staff of 30 staff doctors, nurses and nursing managers 24 hours a day, 7 days a week, who are constantly in our operation.

We have more than 300 service coordinators specialized in the management of medical services and management of stressful situations

We have one of the largest medical provider networks in the country, thanks to the volumes of medical services we provide, including home doctors, hospitals, medical centers, laboratories, ambulances, specialists, among others.